Our Store Policies
Things You Need to Know
We founded Emporace with a goal to give our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
SHIPPING POLICY
We ship to US and territories only.
​​We provide free shipping on all items as a complement to our customers.
We are not responsible for any delay in shipping caused by USPS or one of the carriers.
We will provide you with a tracking number after you complete your purchase.
Depending on where you live, the time it may take for the product to reach you, may vary. Most items usually arrive by 3-7 days. We will notify you by email should any delay occur in shipping.
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RETURN POLICY
Our return policy lasts 7 days from the date of delivery. If 7 days have gone by, unfortunately we can’t issue you a refund or exchange.
Please notify us within 7 days of delivery and ship item back within that time. The item must have been shipped in order for us to process the refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be undamaged, unworn, and unused with tags still attached.
To complete your return, we will require a receipt or proof of purchase.
You will be responsible for paying for your shipping costs when returning your item.
To return your product, you should mail your product to the return address mentioned on the shipping label of your package. We will also provide you with the address by email.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Replacements: We can only replace items if they are defective or damaged or not in working condition before the time of delivery. Any defect or damage caused by customer will not be eligible for replacement. Please send us an email at support@emporace.com and we will provide you with further instructions.
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REFUND POLICY
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If refund cannot be issued due to unforeseen circumstances, we will exchange it or offer you a gift card of the same value.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@emporace.com.
Gifts: If the item was marked as a gift when purchased and delivered to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
